Freedom of Information and Protection of Privacy
Collection, use, disclosure and retention of information must comply with the provisions of the Freedom of Information and Protection of Privacy Act. Collected personal information will only be used to fulfill the purpose for which it was originally collected. Real Smart will not disclose information regarding student registration information to any third part without a student’s permission. Real Smart students may sign a waiver upon class commencement for the purposes for advertising & promoting purposes as they see fit. Students will waive all rights to claims now and in the future. All Student information of Real Smart Online or In class will not be distributed to a third party, unless a signed legal document is provided from legal bodies with the students permission.
Bulletins
Bulletins are posted to the Course Resources Webpage of UBC. These may outline significant revisions to the course materials and assignments. Students are responsible for the material contained in any posted bulletins. Real Smart takes no responsibility for any changes to the course material, corrections to the course implemented through UBC. Real Smart will take every effort to ensure all material is correct and up to date. But ultimately each student is responsible for any updates UBC may implement.
Guarantee:
Classroom Policy
If a student registered in a Real Smart classroom takes the UBC exam and fails for any reason, Real Smart welcomes that student back into a new course starting for a discounted fee of 50% of the current classroom fee, no questions asked, other than proof of failure is required. This 50% discount is open to the student who failed for 1 year from the end of their Real Smart course. After 1 year, the student will receive 25% discount, no time limit for this discount.
Blended Policy – Classroom & Online
If a student is registered in the UBC Course and is also registered in the Real Smart Blended Course, which consists of the classroom and online course, and then fails the UBC exam and has met the stipulations outlined below, the
Online portion fee the student paid, will be reimbursed 100% or the student may choose to take the Online Course again at no charge for an additional 90 days. You have 30 days from the date your online course ended to request funds back
or enrol online for another additional 90 days free if you failed the UBC exam, or this offer is void. The classroom portion is not included in the money back guarantee. However, if a student would like to register again for the “blended course” – (have the online and the classroom), the student will be provided the online portion again at no cost as described above and a 50% discount for the classroom.
The student must write the UBC exam (computer or paper, whichever is sooner) within 3 weeks of writing and passing 2 out of the 3 Real Smart Online Mock Exams by 80% and pass the UBC exam by their stated 65%. If a student as complied and met with the above requirements, and has provided Real Smart proof of UBC failure, the above policy will apply. The UBC course fee paid is not refundable by Real Smart. The student will complete all quizzes, reviews, lessons and all 3 online mock exams and pass 2 out of the 3 mock exams by 80% prior to taking the UBC exam within 3 weeks of completing the real smart online mock exams. If a student does not comply with the above and would like to take the Online Course again, see extensions.
Online Course Policy 100% money back
If a student meets all the registration requirements as described herein and registers for the Real Smart Full Online Course (no classroom) and pays the full price as stated. The student will be provided 90 days to complete the online course. Extensions are permitted at a cost (see extension below). If a student completes and passes all online quizzes, reviews, final quizzes as required, listens to the required videos to explain how to set up the course and how to prepare and write the UBC exam. If the student passes 2 out of the 3 – online 100 questions, 3 hour timed mock exams online and passes by 80%. If the student then writes the UBC exam within 3 weeks of passing the Real Smart exams*. If the student does all of the above and writes the UBC exam and fails. The student is permitted the Online Course fee refunded to them. Or the student is permitted to enrol in the online full course once again for 90 days at no charge, thus waiving the refund at any point. If the student fails the UBC exam after taking the online course for the second time, no money is refunded, but the student is permitted to enrol in the online full course one more time for free. After which this policy offer becomes void. The student is then permitted to enrol in the online course for 50% off the current cost within 1 year of registering. Proof of failure must be provided and all stipulations must be met.
*It is the student’s responsibility to check with UBC to ensure they have registered for the Exam within the necessary time frame stipulated by Real Smart and have secured a seat in the exam.* The student will agree to complete the UBC Exam in either the written or computerized format, whichever is the soonest date and is within the 3 week time frame necessary from when the student wrote the Real Smart Online Mock Exams and passed. If a student passes the Real Smart 2 online mock exams by 80% and makes the decision to write the UBC exam outside the time frame stipulated above and fails, the student is made aware here and now this offer of money back refund for the online course is null and void.
*The student must be aware that UBC exams may book up and the student needs to look ahead to when they are planning on writing the online exam and match this up with the time frame of the availability of the exams. The student must coordinate this prior to taking the online exam. Caution: Do not write the Real Smart Mock Exams unless the student has established the availability of seat registration (& real smarts time frame) for the final exam with UBC prior to or they understand the possibility of having the refund policy made void.
The Classroom and Online course are two separate entities and one policy does not enter into the other.
Cancellation of Classroom / Refund
Registered Real Smart students have 7 full days prior to first day of class starting to cancel their classroom course and have their course fee refunded, less $100 administration fee. Anytime during the 7 days prior, a student can cancel with a 50% fee returned to them or transfer to the next class without fee or penalty, but at which time if a student cancels that class, the fee is non refundable. Once a registered Real Smart student has been provided the Real Smart material (paid his/her fee), the Real Smart classroom course fee is non-refundable, regardless if the class has started or not. If a student wishes to leave their class for any reason and start in new class they will receive 25% discount on the new class they
register in. There is no time limit for this. If a student would like to repeat the very next class only, this is possible with a 50% discount. If a Real Smart student fails the UBC exam, they are able to attend a new Real Smart class within 1 year of leaving their original class for 50% off. Proof of failure is required. After 1 year they will receive 25% discount at which time there is no time limit.
Once the Real Smart classroom has started, a course cannot be put on hold and taken at a later date and is non transferrable. Classroom time (such as a student missed the last week of class or missed one class) cannot be made up in classes currently running or future classes. The student can purchase the classes/s missed for $50 each class missed, through the online course. The student will be provided access to the material they missed in class for a 24 hour period. If the 24 hour period goes by without the student opening up the online material, the student will miss out and have to pay for another 24 period. It is the responsibility of the student to ensure they have the time to study during the allotted 24 hours.
Cancellation of the Online Course / Refund
Once the Online Program has been purchased the student has 24 hours from time of purchase, to cancel the program in writing (email) providing the program was never started. There is a $100 administrative fee to deactivate course. After 24 hours have passed regardless if you have opened the course or not, the Online Course is 100% non refundable or transferable.
Student fails to comply with the Online Policy
If a registered online student fails to comply or meet with the above requirements of Real Smart and fails the UBC exam and would like to take the online course again, they may do so either by the extensions outlined below. Or is a registered online student has not written the UBC exam, but would like an extension, please see below:
Extensions
A student may request an Extension (in writing) for the following fees:
- 1 Week $125
- 2 Weeks $250
- 3 Weeks $350
- 90 Days $372
(tax must be added to above fees)
NOTE:
If a student is caught using, selling, distributing, teaching, sharing, the Real Smart material, in class or online for any reason other than the purpose for which is was purchased, this is called Intellectual Theft and the student will be processed under the law. All material of Real Smart is copyrighted and trademarked. No copying, laminating, photocopying, filming, and recording of any kind it permitted. If a student purchases the online program, they are permitted to use the program for their learning purposes only and is not permitted to distribute to anyone else. If a student tries to use the online program with two computers the student takes the responsibility of the program crashing and will be charged the fee of $100 per hour of our time to try to fix the problem, if possible. This may cause the students system to crash and the student may lose the course completely or pay full price again.
Policies, refunds and guarantees are subject to change without consent or written notice. Please refer here for any updates or changes.
